Frequently asked questions
Got questions? We’ve answered the most common ones here.
What if we lose SEO rankings or traffic during migration?
We implement comprehensive redirects and preserve all SEO elements before cutover. Some fluctuation is normal in the first few weeks, but properly executed migrations recover quickly. We monitor search console data post-launch and address any issues immediately. Our goal is zero permanent traffic loss.
How long does a platform migration take?
Most migrations take 10–16 weeks depending on catalog size, data complexity, and custom functionality. Simple stores with clean data can move faster. Complex Magento or Salesforce Commerce Cloud migrations with extensive customization may take longer. We'll give you a realistic timeline after auditing your current setup.
How much time does our team need to invest?
Expect 3–5 hours per week during active migration, more during discovery and testing phases. We need someone who understands your current platform's configuration, plus decision-makers for UX and feature questions. We handle the technical work, but your input is essential for getting the details right.
What support do you provide after we go live?
Every migration includes a 30-day post-launch support period for bug fixes and adjustments. We monitor for issues, address redirect gaps, and help your team get comfortable with Shopify. After that, we offer ongoing maintenance retainers or hand off completely with full documentation—your choice.