Frequently asked questions
Got questions? We’ve answered the most common ones here.
Will the integration break our existing checkout or order flow?
No. Integrations operate at the data layer, separate from your storefront. We test thoroughly in staging before connecting to production systems, and we implement changes during low-traffic windows with rollback procedures ready. Your checkout continues to work normally throughout the implementation.
How long does an ERP integration typically take?
A standard NetSuite or Dynamics integration runs 6-10 weeks depending on complexity. SAP projects typically take 10-14 weeks due to additional configuration requirements. Platform migrations add 4-8 weeks depending on data volume and customization. We provide detailed timelines after discovery.
What happens when our ERP or Shopify updates?
We build integrations using stable APIs and account for version changes in our architecture. When major updates happen, we test compatibility in staging before they affect production. Clients on maintenance retainers get proactive updates; others can engage us for specific upgrade projects.
How do you work with our IT team and ERP consultants?
We integrate with your existing team structure. For companies with internal IT, we collaborate on architecture decisions and provide documentation for ongoing maintenance. For those working with ERP consultants, we coordinate directly on data mapping and testing. We've worked alongside most major NetSuite and SAP partners.
Can you handle our specific edge cases?
Probably. We've built integrations handling drop-ship workflows, kit and bundle inventory, multi-subsidiary NetSuite environments, complex B2B pricing tiers, and industry-specific requirements across apparel, CPG, industrial, and specialty retail. If your situation is unusual, a discovery call will clarify whether we're the right fit.