Frequently asked questions
Got questions? We’ve answered the most common ones here.
What if our wholesale buyers don't adopt the new system?
We design for adoption from the start. That means fast reordering, intuitive navigation, and features buyers actually want—like order history and account visibility. We can also run a phased rollout, starting with your most engaged accounts before expanding.
How long does it take to set up B2B on Shopify Plus?
A straightforward configuration using Shopify's native B2B features typically takes 4–6 weeks. More complex setups—custom pricing logic, ERP integrations, or dedicated wholesale storefronts—usually run 8–12 weeks depending on scope.
Will our team need to manage this day-to-day?
We build systems that minimize ongoing maintenance. Customer management, pricing updates, and order monitoring happen through Shopify's admin or connected tools your team already uses. We train your staff and provide documentation so they're self-sufficient.
What support do you provide after launch?
We include a post-launch support window to address any issues that surface once real orders start flowing. After that, we offer ongoing retainers for brands that want continued assistance—or we hand off completely with full documentation if you prefer to manage in-house.