Frequently asked questions
Got questions? We’ve answered the most common ones here.
What happens after launch?
We offer ongoing maintenance retainers for clients who want continued support. This includes monitoring, platform updates, bug fixes, and dedicated development hours for improvements. Many of our clients have been with us for years because the relationship works better than constantly onboarding new agencies.
Will custom development break our checkout or existing integrations?
No. We work in isolated staging environments and run full regression testing before anything touches production. For Shopify Plus clients, we coordinate deployments during low-traffic windows and have rollback procedures in place. Your checkout and payment processing remain stable throughout the development process.
How long does a typical Shopify build take?
A standard Shopify Plus build with theme customization runs 8-12 weeks. Projects with custom app development or complex B2B requirements typically take 12-16 weeks. We provide detailed timelines during discovery, and we're upfront about scope changes that might affect delivery dates.
Is this suitable for our scale?
We work with brands at different stages—from first-time Shopify merchants to Shopify Plus enterprises processing millions in monthly revenue. Our approach scales because it's built on fundamentals: clean architecture, documented code, and tested deployments. If you're not sure whether we're the right fit, a strategy call will clarify that quickly.
How do you work with our internal team?
We integrate with your existing workflows. That typically means shared Slack channels, weekly standups, and access to our project management system. For technical teams, we provide code reviews and documentation. For non-technical stakeholders, we translate progress into business terms